The Drip Doctor - A Plumber on tap for all your plumbing needs

Privacy Policy

Drip Doctor® Franchising P/L ("Drip Doctor") Online Privacy Policy

(Last updated 01 October 2008)

Drip Doctor® has established this Privacy Policy to explain how it protects and manages the personal information that it collects from you (the customer) online.

1. Consent for Collection, Use and Disclosure

Your use of the Drip Doctor® site and/or your registration for Drip Doctor® products and services constitutes your consent to the terms and conditions of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Drip Doctor® site.

Drip Doctor® may occasionally update this Privacy Policy. When it does, Drip Doctor® will also revise the "last update" date at the top of this Privacy Policy. In addition, Drip Doctor® will seek a customer's prior consent, by email for any new uses or proposed disclosures of the information collected from the customer prior to the change. Drip Doctor® will notify customers by email of changes to this policy that will effect information collected from them in the future. In certain circumstances, however, Drip Doctor® will not inform and obtain consent of the customer, such as in connection with an investigation of a breach of an agreement, contravention of laws, an emergency where the life, health or security of an individual is threatened, the collection of a debt or in compliance with the request of a law enforcement agency or a court order.

A customer may withdraw his or her consent for collection, use and disclosure at any time by sending an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . And requesting your details be removed from any database.

2. Accountability

Drip Doctor® collects, at the time of your registration and your sign-on to its website, certain "personal information" (information that personally identifies you) including but not limited to your name, email address, home or work address, telephone number and information about your computer hardware and software (e.g. IP address, operating system, browser type, domain name, URL, access times and referring web site addresses).

Drip Doctor® has implemented this Privacy Policy to protect personal information received from its customers and to respond to any inquiries. The privacy Policy also provides that Drip Doctor® will use appropriate contractual means to establish a comparable level of protection for personal information which is sent for processing by third parties on Drip Doctors® behalf.

Drip Doctor® has designated a responsibility for your personal information to its Privacy Officer who ensures compliance with the principles in this Privacy Policy. Other Drip Doctor® individuals may be delegated to act on behalf of the Privacy Officer.

3. Purposes for Collecting Personal Information

Drip Doctor® collects and uses personal information for the following identified purposes:

to understand customer needs regarding Drip Doctor® services;
  1. to develop and provide our web site and our products and services for our customers;
  2. to fulfil your requests for products, services or information;
  3. to communicate with customers and site visitors, when necessary and to inform customers of upgrades, as well as of other products and services available from Drip Doctor®, its affiliates and third parties;
  4. to allow customers to access limited-entry areas of Drip Doctor® site;
  5. to personalise some of our services and products for you and to deliver targeted advertisements and offers from Drip Doctor® and third parties;
  6. to bill accounts and maintain payment records;
  7. to comply with applicable law, regulation, legal process or government request;
  8. to respond to a legitimate claim, or to address our reasonable belief, that you are violating the rights of any third party or any of the agreements or policies that govern your use of the Drip Doctor® site or any Drip Doctor® product or service;
  9. to protect the services, products, rights of Drip Doctor®, including but not limited to the security or integrity or the Drip Doctor® site; and
  10. to identify and resolve technical problems concerning Drip Doctor® site, products and services.
Drip Doctor® also uses personal information in the aggregate form (i.e. not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes.

If we hire other companies to provide some products or services on our behalf, then we will only provide those companies the personal information they need for the identified purposes and will limit their rights to use and further disclose your personal information as appropriate in the course of their work for us.

4. Limiting the Collection of Personal Information

Drip Doctor® limits its collection of personal information to only that information which is necessary for the identified purposes. Drip Doctor®does not direct its site to, nor does it knowingly collect any personal information from children under the age of thirteen.

When you visit the Drip Doctor® website, a cookie may be placed on your computer or the cookie may be read if you have visited the Drip Doctor®site previously. Drip Doctor® uses cookies to allow Drip Doctor® to determine which products and services you have already purchased so that Drip Doctor® does not provide redundant information to you and if you are a Drip Doctor® affiliate, to track Drip Doctor® sales made to customers referred by you so that you can receive compensation under our affiliate program. If you choose not to have your browser accept cookies from theDrip Doctor® website, you may not be able to view all the text on the screens, or to experience a personalised visit, or to subscribe to certain service and product offerings on the Drip Doctor® site.

5. Disclosure, Processing and Retention

Drip Doctor® does not sell, rent or disclose your personal information to anyone else, except:

to someone you have designated to act as your agent, for one or more of the identified purposes (listed in section 2 above);to Drip Doctor® employees independent contractors, subsidiaries, affiliated, consultants, business associates, service providers, suppliers and agents, acting on Drip Doctor® behalf for any of the identified purposes;as necessary if Drip Doctor® has reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with Drip Doctor® rights or property, other users of Drip Doctor® website, products or services, or anyone else that could be harmed by such activities; andto respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.

In addition, as we develop our business, we or our affiliates may sell or buy other businesses or entities, or we may merge with another company. In such transactions, personal information may be one of the transferred business assets. Also, in the event that Drip Doctor® or substantially all of its assets are acquired, your personal information may be one of those transferred assets.

Your information may be stored and processed in Australia, or in any other country in which Drip Doctor® or its affiliates, subsidiaries or agents maintain facilities. By using this website, you consent to any such transfer of information outside of your country.

After your account becomes inactive (that is, if you request to be removed from our database), Drip Doctor® will keep your personal information in its archives. Your information will then be used only as necessary for tax reasons or to prove Drip Doctor® compliance with any applicable law.

6. Accuracy of Personal Information

Drip Doctor® will use reasonable efforts to keep customer personal information accurate for the identified purposes and for minimising the possibility of making inappropriate customer decisions based on such information. Customers are responsible for informing Drip Doctor® about changes to their personal information. You can do this by sending an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Drip Doctor® will use new or updated personal information it receives from customers to update its own records.

7. Security Safeguards

Drip Doctor® will use reasonable efforts to protect customers personal information.

8. Access to Personal Information

Drip Doctor® will afford you a reasonable opportunity to review the personal information in your file, if you so request by sending an email request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it '; document.write( '' ); document.write( addy_text88593 ); document.write( '<\/a>' ); //--> This e-mail address is being protected from spambots. You need JavaScript enabled to view it

If Drip Doctor® is not able to provide access to some aspect of a customers personal information, it will provide reasons for denying access such as; that by doing so would likely reveal personal information about a third party, or that it is confidential commercial information or attorney- client privileged communications, or that the information relates to a breach of an agreement or a contravention of law, or that its disclosure could reasonably be expected to threaten the life or security of another individual.

Customers have the right to request that inaccurate or incomplete information be amended as appropriate, by contacting Drip Doctor® or the Privacy Officer as describer above. Drip Doctor® will promptly correct such personal information.